Chapter Contents


Lessons Learned (Sorted by Chapter)
Templates, Sample Documents, Toolkits, and Playbooks
Podcasts from LeadingAge Daily Calls and Other Sources
Videos From Providers
Member Ideas & Inspirations Stories


This Appendix is a compilation of resources, mentioned elsewhere in the Pandemic Playbook, from these categories: lessons learned; templates; sample documents, toolkits, and playbooks; podcasts from LeadingAge Daily Calls and other sources; videos from providers; and Member Ideas & Inspirations stories.

Lessons Learned (Sorted by Chapter)

In the midst of an emergency as impactful as a pandemic, we must often act first and reflect later. It’s common for leaders to ask themselves retrospective questions, such as:

  • Did I act too quickly or too slowly?
  • What could I have done differently?
  • Did my approach of choice work as well as I anticipated it would?
  • How can I improve my responses if a pandemic recurs?

LeadingAge has received numerous “lessons learned” tips from members during the COVID-19 pandemic. The following compilation of lessons, divided below by topic, appear in this Playbook.

Lessons Learned: Clinical Impact and Infection Control

Lessons Learned: Communication

LeadingAge audio interviews involving communications:

Lessons Learned: Community Partnerships

Lessons Learned: Design for Post-COVID-19 Senior Living

Lessons Learned: Financial Impact

LeadingAge LTSS Center resources:

LeadingAge Wisconsin resources:

LeadingAge resources:

LeadingAge audio interviews:

Other resources:

Lessons Learned: Management and Governance

LeadingAge resources:

LeadingAge audio interviews:

LeadingAge LTSS Center @UMass Boston research reports:

Lessons Learned: Reopening Guidance

LeadingAge Member Ideas and Inspiration stories:

Audio interviews from LeadingAge Daily Calls:

Other resources:

Lessons Learned: Rural Providers

“We were as well prepared as we could have been based on what we knew. We followed all the recommendations and diligently conducted employee and resident screenings. We completed a series of tabletop exercises and conducted weekly in-services [and] education. We performed infection control competencies and randomly conducted infection control surveillance for staff members. We adopted COVID-specific policies and procedures.

“You can get hit very hard, very fast, and you have to make decisions quickly. We lost 45 of 83 employees over 3 days due to testing positive, contact tracing, or they were fearful and just quit. Every single department manager except dietary was out, including the MDS nurse, the assessment nurse, and the director of nursing. None of the employees had symptoms prior to baseline testing and more than 90% of them never had any symptoms after testing positive. We did everything correctly and diligently to try to keep COVID out of our facility, but COVID found its way in anyway. Access to PPE is in limited supply. The financial impact is going to hurt LTSS providers in the present and future.”

– Billy Johnson, campus director, Baptist Village of Hugo, Hugo, OK

More rural lessons learned:

Lessons Learned: Wellness of Staff and Residents

Lessons Learned: Psychological Wellness

LeadingAge audio interviews:

Templates, Sample Documents, Toolkits, and Playbooks

Advocacy

  • Make Your Voice Heard offers templates and suggested language on specific issues, allowing users to contact their representatives in Washington.
  • LeadingAge’s Advocacy Champions Toolkit includes advice on advocating via district meetings and events, email, phone, letters to the editor, and social media.
  • Coffee Chats With Congress is a campaign to help LeadingAge members set up conversations with their legislators, to talk about the good work they’re doing and the challenges their communities encounter. Download a Coffee Chat With Congress Toolkit and join us as we educate our members of Congress on the issues facing our members and residents every day.

Clinical Impact, Testing, and Infection Control

Communication

Financial Impact

LeadingAge Wisconsin resources:

Managing COVID-19

 PPE

Reopening (Including Move-Ins and Marketing)

Scenario Planning

Technology

  • CAST Technology Selection Tools (whitepapers have sections on business models to support technology)
  • Functional Assessment and Activity Monitoring Technology Selection Tool (LeadingAge CAST): a comprehensive portfolio of hands-on resources that help providers understand, plan for, select, implement, and adopt the appropriate technology while advocating for innovative care models. The complete portfolio of functional assessment and activity monitoring technology tools include activity monitoring technologies (including embedded sensors, wearables, location tracking, or other personal devices. They can be categorized as passive (generally embedded and requiring little or no action on the part of the owner) and active (which may require the monitored individual to go through a certain routine and/or input specific data).
  • Safety Technology Selection Tool (LeadingAge CAST): a portfolio of safety technology selection tools including a primer and selection guide, an interactive selection guide, an Online Safety Technology Selection Tool, a selection matrix, and provider case studies. The complete portfolio of functional assessment and activity monitoring technology tools include emergency notification and response systems, pendants or personal emergency response systems (PERS), nurse call systems, two-way staff communications systems, fall detection and prevention technologies, and more.
  • Social Connectedness and Engagement Technology Selection Tool (LeadingAge CAST): The portfolio includes a whitepaper providing background on social connectedness and engagement technologies, types of available systems, benefits and the most important planning steps that long-term and post-acute care (LTPAC) providers should consider before adopting and implementing these solutions. In addition, the portfolio includes a product selection matrix and an online selection tool that helps providers select the most appropriate solution for their setting/ business line, functional requirements and needs. Finally, a set of provider case studies are available. The purpose of the portfolio is to aid LeadingAge and CAST members, LTPAC providers, and other aging services organizations in understanding how social connectedness and engagement technologies may fit the needs of the organization.
  • Telehealth/RPM Selection Tool: The tool includes a white paper providing background on telehealth/remote patient monitoring (RPM) technologies, types of available systems, benefits, and the most important planning steps that long-term and post-acute care (LTPAC) providers should consider before adopting and implementing these solutions. It also includes a product selection matrix and an online selection tool that helps providers select the most appropriate solution for their setting/business line, functional requirements, and needs. Finally, a set of provider case studies are available.
  • CMS Telehealth Toolkit for Nursing Homes

 Wellness: Physical and Psychological

Workforce

Recruitment:

Training:

Podcasts from LeadingAge Daily Calls and Other Sources

Advanced Care Planning

Advocacy

Assisted Living

Clinical Impact, Testing, Infection Control, and Vaccination

Communications

Equity and Inclusion

Financial Impact

Home and Community-Based Services

Hospice and Palliative Care

Housing Topics

Leadership Topics

Legal Issues

Pandemic Overview

  • Expert Insights on COVID-19: In this podcast series brought to you by Elsevier, experts share their invaluable insights into the mode of transmission and pathophysiology of the COVID-19 virus. Also included: how medical informatics and telemedicine are used to manage the pandemic, and best practices in emergency nursing crisis preparedness.
  • The Coronavirus Pandemic: More Surges, Growing Concern (Harvard T.H. Chan School of Public Health): In this Facebook Live Q&A, participants examine the forces driving the latest wave of surges. Are hospitals and public health officials better prepared to handle them today than they were in the early days of COVID-19, and what can we expect in the next stage of the pandemic?
  • The Coronavirus Pandemic: Latest Updates, Approaching the Holidays (Harvard T.H. Chan School of Public Health, Facebook Live Q&A): The COVID-19 death toll has surpassed 200,000 people in the United States, and areas of the country continue to see surges. With the holiday season fast approaching, epidemiologist William Hanage will review the latest science of the pandemic with The World’s Elana Gordon. Testing, vaccines, diagnostics, treatments—where do we stand? And how do we keep ourselves and our loved ones safe?
  • Emerging Issues in the COVID Era (free Eden Alternative interviews with thought leaders; registration required)

PPE

Reopening Guidance

Rural Issues

Wellness: Physical and Psychological

Workforce

Videos From Providers

Informational Videos for Residents, Clients, and Staff

Videos Telling Positive Stories

Member Ideas & Inspirations Stories

Communication With Residents, Clients, and Families

Communication With Media and Outside World

Dining Programs

Home and Community-Based Services

Technology

Wellness—Physical and Psychological

Workforce

Redeployment of staff:

New job categories:

Benefits for staff:

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