Chapter Contents


Telehealth
Paying for Enhanced Technology
Resident/Client-Owned Technology and Resident/Client-Facing Technology
Social Connectedness Technology
Functional Assessment and Activity Monitoring Technology
Safety Technology
Technology Application for Containing Pandemic
Cybersecurity During a Crisis
Necessary Technology/Connectivity Infrastructure
COVID-19 and its Contribution to Technology Development


Technology is playing a significant  role during the COVID-19 pandemic. For example, staff that are not providing direct care or hands-on services can now safely work from home by leveraging technology. Residents can use video chat technology to communicate and stay socially connected and engaged with family, friends, and staff while social distancing. Screening and contact-tracing technology can be used to minimize chances of bringing the virus into communities, and contact tracing in case of exposure.

Telehealth technology can bring health care services to wherever the individual lives, certainly for routine check-ins and even for some acute care needs. A few last examples include technology to support information exchange, to enhance care coordination, disinfection technology to prevent infections, and monitoring technology to help stay on top of cases.

There are several ways telehealth can be used during a pandemic or other emergency. For example, residents can use real-time video/audio calls to communicate with their physicians remotely. Physicians can leverage remote patient monitoring to remotely monitor a patient’s vitals from their home or senior living community. Lastly, staff can use telehealth to continue to receive health care services from the comfort of their homes.

Telehealth

Resources from LeadingAge and CAST:

Other resources:

Due to the pandemic, a few new funding opportunities have been made available to support technology.

Paying for Enhanced Technology

Due to the pandemic, a few new funding opportunities have been made available to support technology. Nursing homes can get communicative technology, e.g., a tablet, with CMP Funds. CMS has increased its flexibility with regard to telehealth reimbursement, such as making the home an eligible site, and the FCC created a COVID-19 telehealth program to support telehealth.

Resident/Client-Owned Technology and Resident/Client-Facing Technology

Many technologies can help facilitate health and wellness, safety, social connectedness and engagement, lifelong learning, leisure and entertainment activities, and assistive devices for residents.

  • The Resident/Client Technology Guide (LeadingAge CAST): This guide was created to aid LeadingAge members and other aging services organizations in understanding different support, training, and potential business models for resident/client technology. Includes a white paper, an interactive guide, and case studies.

Social Connectedness Technology

Resources from LeadingAge CAST:

Other resources:

Functional Assessment and Activity Monitoring Technology

  • Functional Assessment and Activity Monitoring Technology Selection Tool (LeadingAge CAST): A comprehensive portfolio of hands-on resources that help providers understand, plan for, select, implement, and adopt the appropriate technology while advocating for innovative care models. The complete portfolio of functional assessment and activity monitoring technology tools include activity monitoring technologies (including embedded sensors, wearables, location tracking, or other personal devices. They can be categorized as passive (generally embedded and requiring little or no action on the part of the owner) and active (which may require the monitored individual to go through a certain routine and/or input specific data).
  • Virtual Dementia Care Assists During COVID-19 (LeadingAge CAST)

Safety Technology

    • Safety Technology Selection Tool (LeadingAge CAST):  Aportfolio of safety technology selection tools including a primer and selection guide, an interactive selection guide, an Online Safety Technology Selection Tool, a selection matrix, and provider case studies. The complete portfolio of functional assessment and activity monitoring technology tools include emergency notification and response systems, pendants or personal emergency response systems (PERS), nurse call systems, two-way staff communications systems, fall detection and prevention technologies, and more.

Technology Application for Containing Pandemic

Cybersecurity During a Crisis

  • CAST Cybersecurity Resources: These were created to help aging services organizations understand cybersecurity threats, how to mitigate them, and how to respond if attacked. They include a Cybersecurity White Paper, case studies and a benchmarking questionnaire that will help providers identify where they may be at risk, so that they can work to plug those vulnerabilities.
  • COVID-19 Resources and Topics (Blue Orange Compliance): includes PDFs and guidance regarding telehealth, telework, and how to navigate our new reality

Necessary Technology/Connectivity Infrastructure

COVID-19 and its Contribution to Technology Development

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